February 3-March 1, 2009

Instructor: Joyce Weiss, Group Dynamic Specialist Training & Development LLC
Express yourself in a concise and respectful manner to become stronger at being direct and truthful. Build mutually beneficial relationships with coworkers. Reclaim productive time by transforming energy-draining employee negativity into positive energy; Problem solve real situations to improve your work environment.

Event Contact: danielle@gomiem.org

Presenter: Shelley Yorke Rose, Director, Communication Services, Oakland Schools
How to understand customers’ expectations; How to deal with many different customers from challenging parents to complaining students; How to improve communication with customers with effective questioning, listening, and responding skills; How to resolve customer problems and complaints; How to present yourself and your organization in a professional manner; The importance of customer service in a schools-of-choice environment; and the effective use of voicemail.

Location: Oakland Schools, room 160

Presenter: Rob Pocock, Marketing, Communications, Priority Health
This session will help participants effectively handle the numerous tasks they must perform in a well-run office. Participants will learn: Principles of time management - How to deal with multiple projects and deadlines; Setting priorities; How to work with multiple bosses; Using multiple calendars; How technology can help you manage your time. Plus, What you can do to create a more productive work environment - The importance of attitude; When - and how - to ask for help; How to reduce stress levels in the workplace; The importance of creating and utilizing a network of peers.

Location: Oakland Schools, room 160