This session will provide a foundation for quality customer service. Participants will learn:

* How to understand customers’ expectations
* How to deal with many different customers, from challenging parents to complaining students
* How to improve communication with customers with effective questioning, listening, and responding skills
* How to resolve customer problems and complaints
* How to present yourself and your organization in a professional manner
* The importance of customer service in a schools-of-choice environment
* Effective use of voicemail