Learn practical techniques for effective job-related communications, including:

* Grammar and business writing techniques you will apply to your own communication samples
o e-mail, memo, and letter applications
o e-mail etiquette
o how to get your point across clearly and concisely
o editing and proofreading tips
* Verbal Communication
o As the front-line interface with customers
o How to deal with the unhappy customer
o Developing desk references that guide you through particular situations
* The importance of body language in face-to-face communication